Petola
Care, in a familiar conversation
Open the schedule and observations from a clinic message.
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Care continues.
Connection stays.
Bring your vet’s advice home with care schedules the whole household can follow.
Home again.
Care carries on.
Schedules, observations and household care.
One shared place.
See who recorded each dose
Check the time, caregiver and entries still unrecorded.
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From the clinic’s plan
to everyday care.
A proposed workspace for your clinic.
Prepare, share and review.
Prepare a plan for vet review
Set the schedule and follow-up period before sharing.
Send through the clinic’s OA
Choose the recipient, review the plan and send an access-controlled link.
See the care history together
Review dose entries and observations the owner chooses to share.
Your existing LINE.
A closer connection.
Plan the connection around your OA
and the software you use today.
Your clinic
Vet-approved plan
LINE OA
A familiar conversation
At home
Care, record, share
How OA and clinic software connect
Start with what is available
The clinic provides vet-approved instructions. Owners enter them in Petola with staff guidance. The clinic plan editor is a planned concept.
LINE OA
Review the existing OA and Messaging API first. If a bot or CRM is connected, coordinate the webhook with that provider. The clinic retains its account and data.
Clinic software
Your existing software remains the clinical source of truth. File import, API and webhook connections need separate assessment against vendor documentation and permissions.
Access and messaging
Match the owner and pet, obtain sharing permission and test changed or cancelled plans. LINE message quotas are shared with other systems on the same OA.
Clinic service pricing
Training, help getting started and follow-up support.
Getting-started package
2,990THB
One payment. 45 days of support.
For one branch.
Up to 30 owners, one case each.
No automatic monthly renewal.
What your payment includes
- One team training session
- Learn the workflow and get a guide for pet owners.
- Two check-ins
- Discuss problems and improve the workflow.
- Six hours of support
- Includes training, questions and check-ins.
- A review after 45 days
- Review how it went and decide whether to continue.
Use Petola’s existing home-care tools
Help owners set schedules, record observations and share care with their household.
Need to connect your clinic OA or software?
Integration is separate. We review your systems and confirm the work and price before starting.
Ask about integration
Better care starts
with a conversation.
Petola at LINE DEV CON 2026
A few more things
What can we use today?
Owners can use Petola to record care, observations and history with authorised caregivers. The pilot helps introduce an agreed workflow using existing capabilities. Staff accounts, clinic plan approval and OA or software connections need separate assessment and development.
Do we need a new clinic OA?
The proposed approach uses the OA the clinic already owns. Check whether Messaging API is enabled and whether a vendor already uses it, then agree message handling, menus and reminders before connecting.
Do we have to change clinic software?
Begin with the software already in use as the clinical source of truth. Petola access depends on vendor-authorised interfaces. A staff-assisted or file-based workflow may precede automation.
Do owners have to download another app?
Owners can start with the existing Petola entry point in LINE. Clinic-OA plan links shown in the concept require integration and testing. The Petola mobile app remains another option.
Our software already sends reminders. What does Petola add?
Assess care after the visit: shared household recording, observations and history for the next conversation with the vet. If your existing system already covers this, establish whether any additional value justifies the work and cost.
Are the staff screens available now?
They are concepts for proposed development. Organisation accounts, staff permissions, plan approval, recipient linking and connectors must be built and tested before actual use. These are separate scope and quotation items.
Must owners buy Petola Plus first?
Plus is not a prerequisite for the pilot’s basic workflow. Check entitlements for the features selected. Clinic service and integration fees are separate from an owner’s Plus subscription.
Will the clinic see all household information?
Access must be authorised for the agreed clinic, pet and scope. Following an OA or joining a household does not grant unrestricted access. Revocation and service-exit handling must be agreed as well.
Does no record mean a dose was missed?
No. The system shows whether a caregiver entered a record. Clinic staff can use it to ask follow-up questions; owner reports do not automatically become clinical findings.
Will a vet immediately read each observation?
Response ownership and hours must be agreed with the clinic. Saving a record does not establish that someone read it. For urgent advice, use the clinic’s designated contact channel.
What does THB 2,990 include?
One payment covers one training session, two check-ins and a final review over 45 days, for one branch and up to 30 owners. Includes six hours of support. Integration is separate.
What happens after 45 days?
Review benefits, problems, staff workload and costs before deciding whether to continue. There is no assumed automatic monthly subscription. Define access, export and exit arrangements in the agreement.
Let’s shape care
for your clinic.
Tell us what software you use
and where you’d like to start.